how to apple account reset

how to apple account reset

If you forgot the answers to your Apple ID security questions

You can reset your security questions using your rescue email address.

Security questions provide an extra level of security, and they help Apple verify that you're the person requesting access to your account. Use the steps below to see if you can reset your security questions using your rescue email address. If you don't have a rescue email address on file with your Apple ID, contact Apple Support.

Reset your security questions

    Go to My Apple ID.

    Select Manage your Apple ID and sign in.

    Select Password and Security.

    Select “Send reset security info email to [rescue email address].” If you don't see a link, contact Apple Support for help. 

    Go to your rescue email address to open the reset email. Follow the steps in the email to set up new questions and answers. Didn't get the email?

If you have trouble remembering your security questions, you might want to set up two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.

If you can't reset your security questions

If you couldn't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, contact Apple Support. Apple may ask you to generate a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.

If you have trouble remembering your security questions, you might want to set up two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.